Family 03 — Maintenance & Repair

Stop reacting to breakdowns.
Start preventing them.

Maintenance & Repair turns your equipment's actual usage into a PM schedule that runs itself. Work orders open automatically when hours hit. Techs close them with parts and labor. Every repair becomes part of the machine's permanent record — and feeds better decisions on every repair that follows.

The problem

Your best maintenance plan is hoping nothing breaks mid-job.

Without hour-based PM triggers and complete repair history, every breakdown is a surprise — and every repair decision is a guess with expensive consequences.

"Our excavator went down on a job because we missed the 500-hour service. Nobody caught it."

Calendar-based PM reminders miss the reality of how hard equipment actually works. An asset that runs two shifts a day needs service twice as often as one that runs four hours a day.

"I have no idea what we've spent on that excavator over the last two years — the repair history is in three different places."

When repair records live in email threads, paper invoices, and one person's memory, you can't build a true cost picture — and you can't spot a machine that's becoming a money pit until it's too late.

"We're spending 40% more on parts because we need them now, not from our preferred supplier."

Emergency parts purchases at retail pricing are one of the most avoidable costs in equipment maintenance. They happen when PMs are missed and breakdowns come without warning.

"My techs spend more time finding parts and writing up work than actually wrenching."

When there's no work order system, technicians carry the overhead of coordination, documentation, and parts hunting. The wrench time is the only part of their day that actually gets billed.

"We can't tell if a repair is worth doing or if it's time to replace the machine."

Without cumulative repair cost vs. current asset value, every major repair is a judgment call made on gut feeling. The numbers exist — they're just not in one place.

"A vendor billed us for work that was covered under warranty. We found out six months later."

When warranty status isn't attached to the work order at the time of repair, vendor billing goes unchecked. Warranty leakage is invisible until someone pulls the records — if they ever do.

Reactive maintenance is the most expensive way to run a fleet.

Every breakdown that could have been a scheduled PM costs you three to five times more in unplanned downtime, emergency parts, and rush labor. The solution isn't working harder at maintenance — it's having a system that makes sure nothing slips.

How it works

PM schedules that run on actual hours, not the calendar.

From hour-based triggers to closed work orders, every step of maintenance flows through one system.

STEP 01

Set PM intervals by hours

Define your PM schedule based on actual engine hours — 250, 500, 1,000 — not calendar dates. Torgix tracks hours in real time and fires the trigger automatically.

STEP 02

Work orders open automatically

When a PM threshold is hit, Torgix opens a work order and notifies your team. No one has to remember, check a spreadsheet, or rely on a driver to report it.

STEP 03

Techs close with full detail

Technicians log parts used, labor hours, vendor invoices, and notes against the work order. Every cost lands on the right asset. The work order closes with a complete record.

STEP 04

History drives better decisions

Every repair feeds the asset's running total. Torgix spots recurring failures, warranty leakage, and machines whose repair costs are outpacing their value — before you make the next commitment on them.

What you get

A maintenance operation that runs on data, not heroics.

From automated PM triggers to AI-powered repair analysis, every tool in Maintenance & Repair is built to stop surprises before they become breakdowns.

Hour-based PM scheduling

Set PM intervals by actual engine hours. Torgix tracks hours from telematics and operator logs and fires work orders automatically when thresholds are hit — 250, 500, or 1,000 hours, exactly on time.

Work order management

Every repair starts as a work order. Assign to a technician, attach the parts list, log labor hours, upload vendor invoices. Close with a complete record that follows the machine forever.

Warranty tracking per asset

Torgix stores warranty terms against each machine. When a work order opens, it checks whether the repair is covered — and flags it before you authorize payment to a vendor.

Cumulative repair cost tracking

Every closed work order adds to the machine's lifetime repair total. See the full cost history on any asset — and know when cumulative repairs are approaching replacement threshold.

Vendor & shop management

Track which vendors do which repairs, at what cost, and with what outcomes. Compare in-house vs. vendor repair costs by machine type. Know who's doing good work and who's billing for warranty items.

Fault code intelligence

Telematics fault codes feed into Torgix automatically. AI surfaces which codes precede your most expensive failures — so you can act on a warning before it becomes a $12,000 repair.

Ask about any machine's maintenance history in plain English.

Torgix AI knows every PM, every work order, every part replaced — and can spot patterns your techs don't have time to find manually.

T
What's the repair history on our Komatsu PC360 — unit 14 — over the past 18 months?
AI
Unit 14 — Komatsu PC360 — 18-month repair summary:

Total repair spend: $28,340 across 9 work orders
Scheduled PMs: 5  |  Unplanned repairs: 4

Pattern flagged: 3 of the 4 unplanned repairs were hydraulic-related (boom cylinder, left travel motor, swing bearing seal). Combined cost: $17,200.

This machine also threw DTC CA524 (hydraulic oil temp high) twice in the 30 days before each of the last two hydraulic failures. That code is currently active — flagged 11 days ago.

Recommendation: inspect hydraulic cooling circuit before the next deployment. Want me to open a work order?
T
Yes. And check if any of those repairs should have been covered under warranty.
AI
Work order opened for Unit 14 — hydraulic cooling circuit inspection.

Warranty review: The swing bearing seal replacement ($4,100, June 2024) was within the machine's powertrain warranty window. It was billed by Delta Equipment Service and paid as a normal repair. That invoice may be recoverable — want me to pull the vendor contact and warranty documentation for your review?

What changes when maintenance runs on data.

The shift from reactive to preventive maintenance isn't just about fewer breakdowns — it's about knowing what every machine costs and making every repair decision from a position of knowledge.

Without Torgix
  • PM intervals tracked on calendars that don't reflect actual hours
  • Breakdowns happen with no warning and at the worst possible time
  • Repair history scattered across invoices, emails, and memory
  • Warranty-covered repairs billed and paid without anyone catching it
  • No way to know if a repair is worth doing vs. replacing the machine
  • Emergency parts purchased at retail when preventive work gets skipped
With Torgix
  • PM work orders fire automatically based on actual engine hours
  • Fault codes flag developing problems before they become failures
  • Every repair logged to the asset — one complete history, always current
  • Warranty status checked before every work order is authorized for payment
  • Cumulative repair cost vs. asset value visible on every machine
  • Parts ordered on schedule, from preferred suppliers, at negotiated rates

Stop guessing. Start maintaining on data.

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