Seven capabilities for the moment something breaks: from “it’s making a noise” to an approved work order with the right parts — without the afternoon of typing in between.
AI Action Plan
How does the AI Action Plan coordinate a repair response?
“Diagnosis, warranty, parts, scheduling — that’s four browser tabs and an hour I don’t have.”
What Torgix AI doesState the goal — “plan the response to this fault” — and a coordinator AI assembles a team of specialists: diagnostics, service history, parts & inventory, warranty, and a work-order planner. Each one analyzes the machine in turn, building on what the last found, and the result is a single reviewable plan — proposed tasks, notes, and a drafted work order, each traced back to the records it came from. It’s built for the big moments: a major fault on a critical machine, or a unit nobody in the shop knows well. Nothing is created until you approve it, line by line.
AI Issue Triage
How does AI issue triage from photos work?
“The operator says ‘it’s making a noise.’ That’s all I’ve got to go on.”
What Torgix AI doesAn operator describes the problem in their own words and snaps up to three photos, right from a phone in the field. Torgix AI reads the description, the photos, and that specific machine’s service history — then returns probable causes ranked by likelihood, a quick check the tech can run for each one, a suggested severity, and the parts the job will likely need. Triage is a head start for your mechanic, not a verdict: every suggestion is there to be confirmed or dismissed by the person holding the wrench.
AI Work Order Draft
Can AI write the work order for me?
“By the time I’ve typed up the WO, the tech could have started the job.”
What Torgix AI doesOne click turns an open issue into a complete draft work order: a clear title, a priority, estimated hours calibrated on similar jobs your team has actually completed, the likely parts, and a due date. You read it, adjust anything that’s off, and press Save — the whole step takes a minute instead of an afternoon. The AI never creates or edits a work order on its own; a person approves every draft before it exists in your records. That rule is enforced in the product, not written in a policy document.
AI Inspection Review
What does AI inspection review do with walkaround photos?
“We do the inspections. Nobody has time to study forty photos afterward.”
What Torgix AI doesYour crews already do the walkarounds — the problem is what happens to them afterward. Torgix AI reviews each completed inspection, photos included, starting with the failed lines, and returns a condition summary with findings ranked by severity. The wear that’s normal gets noted; the cracked weld that isn’t gets flagged at the top. One click turns any finding into a tracked issue on the asset, so inspection results become work instead of a folder of photos nobody opens again.
Ask the Manual
How does Ask the Manual answer spec questions?
“Half the time they’re calling the dealer from the job site just to get a spec.”
What Torgix AI doesAsk a free-form question on any asset — a torque spec, a fluid capacity, a service interval, a fault-code meaning. If the OEM manual is on file for that machine, the answer is grounded in the actual document and badged green so you know it came from the source. If there’s no manual on file, the answer is clearly badged as an estimate to verify — it never pretends to have read a document it hasn’t. Techs get answers at the machine instead of calling the dealer from the job site.
Part Photo ID
Can AI identify a part from a photo?
“We ordered the same filter four times last year because nobody could find the ones we already had.”
What Torgix AI doesPhotograph the mystery part on the bench, or just its label. Torgix AI reads the part name, the printed part numbers, and the brand and fitment details — and flags it if it looks like something already sitting in your inventory, before you order it a fourth time. The boundary is strict: it reads only what is physically printed on the part or label. It never guesses or invents a part number, because a confidently wrong part number costs more than no answer at all.
Nameplate Scan
How does the nameplate scan add an asset from a photo?
“Data entry is why half our fleet never made it into the last system.”
What Torgix AI doesThe reason most fleet software ends up half-empty is the twenty fields it takes to add each machine. In Torgix, you photograph the data plate and the make, model, serial number, and specs land in the asset form for you to confirm — onboarding a machine takes about a minute, not an evening. Nothing is saved until you’ve looked it over, and anything the plate didn’t show stays blank rather than being guessed. It’s the difference between a system your whole fleet is actually in and one you gave up populating.
