Twelve capabilities for the moment something breaks: from “it’s making a noise” to an approved work order with the right parts, the right recall on file, and the claim already drafted — without the afternoon of typing in between.
AI Action Plan
How does the AI Action Plan coordinate a repair response?
“Diagnosis, warranty, parts, scheduling — that’s four browser tabs and an hour I don’t have.”
What Torgix AI doesState the goal — “plan the response to this fault” — and a coordinator AI assembles a team of specialists: diagnostics, service history, parts & inventory, warranty, and a work-order planner. Each one analyzes the machine in turn, building on what the last found, and the result is a single reviewable plan — proposed tasks, notes, and a drafted work order, each traced back to the records it came from. It’s built for the big moments: a major fault on a critical machine, or a unit nobody in the shop knows well. Nothing is created until you approve it, line by line.
AI Issue Triage
How does AI issue triage from photos work?
“The operator says ‘it’s making a noise.’ That’s all I’ve got to go on.”
What Torgix AI doesAn operator describes the problem in their own words and snaps up to three photos, right from a phone in the field. Torgix AI reads the description, the photos, and that specific machine’s service history — then returns probable causes ranked by likelihood, a quick check the tech can run for each one, a suggested severity, and the parts the job will likely need. Triage is a head start for your mechanic, not a verdict: every suggestion is there to be confirmed or dismissed by the person holding the wrench.
AI Work Order Draft
Can AI write the work order for me?
“By the time I’ve typed up the WO, the tech could have started the job.”
What Torgix AI doesOne click turns an open issue into a complete draft work order: a clear title, a priority, estimated hours calibrated on similar jobs your team has actually completed, the likely parts, and a due date. You read it, adjust anything that’s off, and press Save — the whole step takes a minute instead of an afternoon. The AI never creates or edits a work order on its own; a person approves every draft before it exists in your records. That rule is enforced in the product, not written in a policy document.
AI Inspection Review
What does AI inspection review do with walkaround photos?
“We do the inspections. Nobody has time to study forty photos afterward.”
What Torgix AI doesYour crews already do the walkarounds — the problem is what happens to them afterward. Torgix AI reviews each completed inspection, photos included, starting with the failed lines, and returns a condition summary with findings ranked by severity. The wear that’s normal gets noted; the cracked weld that isn’t gets flagged at the top. One click turns any finding into a tracked issue on the asset, so inspection results become work instead of a folder of photos nobody opens again.
Ask the Manual
How does Ask the Manual answer spec questions?
“Half the time they’re calling the dealer from the job site just to get a spec.”
What Torgix AI doesAsk a free-form question on any asset — a torque spec, a fluid capacity, a service interval, a fault-code meaning. If the OEM manual is on file for that machine, the answer is grounded in the actual document and badged green so you know it came from the source. If there’s no manual on file, the answer is clearly badged as an estimate to verify — it never pretends to have read a document it hasn’t. Techs get answers at the machine instead of calling the dealer from the job site.
Part Photo ID
Can AI identify a part from a photo?
“We ordered the same filter four times last year because nobody could find the ones we already had.”
What Torgix AI doesPhotograph the mystery part on the bench, or just its label. Torgix AI reads the part name, the printed part numbers, and the brand and fitment details — and flags it if it looks like something already sitting in your inventory, before you order it a fourth time. The boundary is strict: it reads only what is physically printed on the part or label. It never guesses or invents a part number, because a confidently wrong part number costs more than no answer at all.
Nameplate Scan
How does the nameplate scan add an asset from a photo?
“Data entry is why half our fleet never made it into the last system.”
What Torgix AI doesThe reason most fleet software ends up half-empty is the twenty fields it takes to add each machine. In Torgix, you photograph the data plate and the make, model, serial number, and specs land in the asset form for you to confirm — onboarding a machine takes about a minute, not an evening. Nothing is saved until you’ve looked it over, and anything the plate didn’t show stays blank rather than being guessed. It’s the difference between a system your whole fleet is actually in and one you gave up populating.
AI Team Plan
What does the AI Team Plan do that the Action Plan doesn’t?
“The Action Plan is great for a normal fault. This unit nobody in the shop has ever touched is a different problem.”
What Torgix AI doesFor the harder calls, a coordinator AI runs up to four specialists in sequence — diagnostics, service & health history, parts & inventory, warranty & compliance, and work-order planning — each one building on what the last one found, before a synthesis pass turns it into one reviewable plan. Same rule as the Action Plan: nothing is created until you approve it, line by line. It’s the deeper version for when a quick read isn’t enough.
AI Fault Explanation
Can AI explain what a fault code actually means?
“P0299 means nothing to me. It means everything to the guy who has to fix it — if he’s seen it before.”
What Torgix AI doesA code lands from a scan tool, an operator entry, or telematics, and Torgix AI explains it in plain English — what it means, how urgent it is, and what to check first — using the other faults already on file for that machine as context. It won’t guess at an OEM-proprietary code it doesn’t actually know; it says so instead.
Code Storm Analysis
When five fault codes fire at once, which one actually matters?
“Five codes come in together and I can’t tell if that’s one problem or five.”
What Torgix AI doesWhen a machine throws a cluster of codes together, Torgix AI looks at them as a set instead of one at a time — is there a shared root cause, which one is most urgent, has this pattern shown up on this machine before. Same never-invent rule as everywhere else: it works from the codes on file, not a guess.
Recall & TSB Extraction
How does AI turn a manufacturer bulletin into a usable record?
“The recall notice is a PDF in someone’s inbox. It’s not attached to the machine it’s about.”
What Torgix AI doesPaste the text of an OEM recall or technical service bulletin and Torgix AI pulls out the structured record — type, affected component, summary, remedy, campaign ID, date, severity — and attaches it to the asset. Anything the bulletin doesn’t explicitly state is left blank; it never invents a campaign number, a date, or a remedy.
AI Warranty Claim Draft
Can AI draft the warranty claim paperwork?
“We caught it under warranty. Writing up the claim ate the afternoon anyway.”
What Torgix AI doesOnce a work order’s warranty coverage check comes back covered or partial, one click drafts the claim from the work order, the asset, and the warranty on file — instead of a mechanic reconstructing it from memory. You review it before it goes anywhere.
